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Changing your registered mailing address

To change your mailing address, log into your account, and follow these steps:

  1. Click on 'Settings'.
  2. Select 'Account Details'.
  3. Click on 'Address'.
  4. Enter your new address.
  5. Click on 'Apply'.

Mailing address update steps

Or if the option to log into our website is available to you:

Web Cashier

For security reasons, players are not allowed to change their country of residence themselves.

To change your registered country:

  1. Click on 'More'.
  2. Click on 'Help'.
  3. Click on 'Contact Us'.
  4. Select the 'Account Security' and 'Verification' category.
  5. Select the 'Upload documents' sub-category.
  6. Enter Change of Country in the subject line field.
  7. Type the reason for your request in the body of the message.
  8. Click on 'Attach a document' and upload:
    • a copy of your government-issued ID
    • a valid proof of address showing your name and address in the new country
  9. Click on 'Send'.


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