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Complete reinstallation of our Windows software

Back up user files

We recommend that you make a copy of your settings file (saved as user.ini or user) and your player notes file from the settings folder whenever you uninstall the software. The player notes file is only present if you have saved notes or labels on other players and is called notes.user.xml (where 'user' is your username). If you do not take notes on players just save a copy of your settings file.

To do this, open our software (if possible) and follow these steps:

Help → Open My Settings Folder

Locate the file(s) and copy them to a safe temporary location.

If you cannot open the software you will need to manually navigate to the settings folder to locate the file(s).

  1. Press the Windows Key + R (at the same time).
  2. Type the following or copy/paste into the area provided and press Enter:
    %USERPROFILE%\AppData\Local
  3. Locate and open our software's folder.
  4. Locate user.ini or user and notes.user.xml (where applicable).
  5. Copy the file(s) to a safe temporary location (the desktop is a good choice).
Uninstall our software

Windows 10

Settings → System → Apps & Features

Use the search bar to find our software or scroll down the list, then select the program and press the Uninstall button.

Windows 8

Settings → Control Panel → Programs

Uninstall all our software items.

Windows Vista and Windows 7

Control Panel → Programs → Uninstall a program

Uninstall all our software items.

Delete program files

After the uninstall has finished please delete all program files from the install directory (default folder is located in C:\Program Files).

You will also need to delete the settings files. To locate these files, follow the instructions from the beginning of the email to open the settings folder. Once you have located the folder delete all files contained in the folder.

User and software permissions

On completion of deleting all files make sure that you have logged into Windows using an account that has Administrator rights.

Ensure that UAC is enabled as having this disabled may cause our software to not run. To do this:

  1. Search for UAC in Windows search.
  2. Select Change User Account Control Settings.
  3. Ensure that the slider bar is set to Default.
  4. Press OK and restart your computer.
Download our software

Please download and install our software from our website.

Please install into the default directory of C:\Program Files\...\ and then try running the program again. If you wish to silence the UAC without turning it off, there are third-party programs that can help you with this. You can find these tools through a Google search of UAC silent mode.

Restore Files

Finally, be sure to restore the file(s) once reinstalled:

Help → Open My Settings Folder.

Close our software, then copy the file(s) back into the folder (if you are asked to overwrite any files, accept).

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